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Technical Product Support

NowSecure is seeking a full time Technical Product Support position in the Chicago, IL corporate office. Successful candidates will work as part of a team in order to support customers with software and other support cases.

Position Responsibilities: 

  • Handle incoming support tickets, classifying and assigning accurately​
  • Provide customer product support and technical issue resolution via E-Mail or phone
  • Respond to customer support requests with a sense of urgency and professionalism
  • Use mobile devices and mobile security software
  • Ask questions to determine nature of problem
  • Follow sound troubleshooting process
  • Communicate issues with team members and escalate appropriately
  • Assist both internal and external clients with hardware and software issues
  • Write knowledge base and other documentation
  • Prepare and ship equipment, receive equipment, use an online inventory system
  • Manage device inventory process

Position Requirements:

  • Technical degree or commensurate experience
  • Experience with ZenDesk a plus
  • Strong spoken and written English
  • Familiarity with Mac, Linux, VMWare, and mobile software a plus
  • High integrity and responsibility, no criminal history or drug use
  • Enthusiasm for customer support
  • Ability to work independently and with a team
  • Ability to promptly answer support related e-mail and phone calls
  • Ability to follow an issue through to resolution
  • Self motivated, detail-oriented and organized
  • Current Chicago-metro area residence preferred
  • No relocation expense reimbursement, no visa sponsorship

NowSecure offers:

  • Competitive Salary
  • Comprehensive Medical/Dental/Vision coverage
  • Flexible spending account.
  • Simple IRA with 3% automatically vested employer match
  • Unlimited PTO
  • Casual dress code and flexible work hours

This is a permanent, full-time role in the Chicagoland area.  For consideration please apply using the button below.

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